Shipping

 

All orders are subject to availability. In the unlikely event that your order can not be fulfilled, you will be notified via email or phone and the item will be subtracted from your order. 

Please email any questions regarding your shipment to info@thedesignhunter.com.au

 


LOCAL SHIPPING

We deliver Australia wide.

Local deliveries of larger pieces of furniture or artworks are arranged using The Design Hunter's own delivery service or through an independent contractor. Delivery fees are dependant on your location and the items being shipped, please contact us for a quote.

Shipping within Australia is calculated using the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Australia Post (registered) or a courier for smaller items. A signature is required at the point of delivery for all parcels sent via registered post or courier. 

If you have not received your order within 7 business days of its dispatch from The Design Hunter, please advise us so we can look into its location.

INTERNATIONAL SHIPPING

We are happy to ship our items internationally, sharing our online items with our international friends, if unsure about a specific shipping rate or item please contact us at info@thedesignhunter.com.au to find a rate appropriate of the items you wish to order.

Larger items, particularly fragile or bulky items may incur significant freight costs, but soft furnishings, rugs and smaller items are easily freighted to most destinations. 

RETURN & EXCHANGE

If you are dissatisfied with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.

In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 3-5 business days for the refund to be processed.

When sending returned items to The Design Hunter we advise you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange The Design Hunter reserves the right to inspect returned items upon receipt.

In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it within 7 days of purchase. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to The Design Hunter for exchange must be intact and in saleable condition.

COLLECTING IN-STORE

If you are choosing to collect in-store at check out please wait for us to confirm that the item is ready for collection. In most cases this will be on the day of the purchase or the day after. If your purchase falls over the weekend please be aware that the item may not be ready for collection until Monday. However, in all cases please wait for confirm from The Design Hunter. 

Continue shopping
Your Order

You have no items in your cart